2nd May '23
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Following the acquisition of Staffology by IRIS, we are implementing several changes to help improve customer experience. The next phase of our journey is the introduction of Service Cloud.
From Monday 16th August, our new customer service community (Service Cloud) will provide you with greater capabilities for self-service, product guidance and live chat.
On this date, account activation emails will be sent from IRIS Service with the subject “Community logins to IRIS” – please watch out for this email and check your spam folders if you do not receive it. The account activation email will contain your user guide for the customer service community.
The new customer service community will allow you to:
Click here to view a short video of the new system. It’s only a few minutes long and will quickly show you how to navigate around Service Cloud.
Chief Operating Officer | IRIS Software GroupDylan Martinez, August 13th, 2021