Pension contributions are calculated every payrun, and you must report these to your pension provider.
If you do not connect your Pension Scheme to an external provider, we cannot automatically send contributions.
Instead, you need to download a file to send to your provider. We support the PAPDIS standard which you can use to detail contributions.
You can get to the contributions data by two routes.
You can download the information from the report page as either a CSV or XML file.
If you connect your Pension Scheme to an external provider, we will automatically send them contributions information after each payrun.
To confirm sending, select Pensions in the main navigation, choose your Pension Scheme and go to the Contributions tab.
Here a column shows the contributions submission status.
Note that once you finalise your payrun, it may take a minute or two to show up.
The status should change from Queued to Processing, and finally to either Sent or Failed.
Selecting the icon gives you a view of the actual data sent to and received from the external provider, which can help if you get a Failed status, as the response will often show detailed information about why it failed.
Once it shows as Sent, the contributions should be visible if you log in to the external provider’s website.